REFUND POLICY

All SANE products come with a 1-year money-back guarantee.

We want you to be completely satisfied with your purchase. If you're not, you can return it within one year of your billing date by following the steps below. Coaching and personalized plans have their own terms, set out further down this page.

By placing an order, you agree to this Refund Policy.

How to return a product:

1. Email customer support at service@sanesolution.com before sending anything back. We'll provide your Return Product Authorization number (RPA#) and return instructions. Returns sent without an RPA# cannot be accepted or refunded. We may ask for a photo of the items being returned.
2. Send back every container from your order that you want refunded: unopened, partially used, and empty. Include your RPA# and your order number or original invoice. Refunds are based only on what we receive, so containers that aren't returned can't be refunded.
3. Return postage is the customer's responsibility. We recommend a trackable service with delivery confirmation, as we can't be responsible for packages that don't reach us.
4. Returns must be received at our fulfillment center within one year of the billing date.

Your refund:

Unopened products are refunded at the product purchase price.

Partially used and empty containers are refunded provided enough time has passed to use the product as directed on the label. For example, we can't accept a 3-month supply of empty containers one month after purchase. Where this isn't met, the refund is prorated based on the unused product returned.

Refunds cover the purchase price of the returned product. Original shipping and handling charges and return postage are not included.

Returns received within 90 days of purchase are refunded to the original payment method.

If your return is received more than 90 days after the date of actual purchase, any refund granted will be in the form of a SANE Store gift card valid for 90 days.

Packages that are refused or returned as undeliverable are refunded at the product price, less the shipping fees incurred.

Refunds are processed within 5 business days of your return arriving at our fulfillment center. You'll receive an email notification when your refund is issued. Please allow up to 5 more business days for your bank to post it.

Late or missing refunds:

Check your account again first. Then check with your card company or bank, as posting times vary. If it still hasn't arrived, email service@sanesolution.com.

Damaged or defective items:

We replace items that arrive damaged or defective. Email service@sanesolution.com and we'll send a replacement.

Delivery:

Orders shown as delivered by carrier tracking to the address provided at checkout are considered delivered. If your tracking shows delivered and you can't find your package, email service@sanesolution.com within 7 days of the delivery date.

Subscriptions:

Recurring orders renew automatically until cancelled. To cancel, email service@sanesolution.com. Cancelling stops future renewals. Product renewals already shipped are covered by this policy in the same way as any other order.

$1 coaching trial offers:

From time to time we email existing customers a limited $1 coaching trial. Accepting the offer charges $1 to the card you have on file with us. The $1 covers your customized plan, the bonuses, and your first week of coaching.

Unless you cancel within 3 days of accepting, coaching continues at the monthly rate and billing schedule stated in your offer email, charged to the same card. You can cancel at any time by replying to the offer email or emailing service@sanesolution.com. Cancelling stops all future coaching charges. Coaching dues already billed are nonrefundable.

Personalized Plan and coaching:

Your Personalized Plan is a one-time payment. It is not a subscription, and you are not billed monthly for the Plan. The Plan is 100% refundable for the first 30 days or until you submit your intake form and begin 1-on-1 coaching, whichever comes first. To request a Plan refund, email service@sanesolution.com.

One month of coaching is included with your Plan. After the first month, coaching continues at the monthly rate and billing schedule stated at checkout until you cancel. You can cancel at any time using the cancellation form, by calling (347) 979-1735 Monday to Friday, or by emailing service@sanesolution.com. Each month's coaching dues are nonrefundable.

Purchases from other sellers:

This policy covers purchases made directly from SANE. Products bought through Amazon or other retailers must be returned to that seller under its own policy.

Contact us before disputing a charge:

If you have a problem with an order or don't recognize a charge, email service@sanesolution.com first so we can resolve it quickly. Once a dispute is filed with your bank or card company, we are unable to process a refund for that charge, because the bank holds the funds and decides the outcome. If a refund is later issued on a charge that was disputed, the dispute fee charged to us by the bank will be deducted from that refund.