Unless otherwise noted, all products come with a 1-year money-back guarantee.
Note: Personally signed copies of The Calorie Myth book contain a custom message just for you so we cannot accept returns. Shirts, mugs, or other non-edible goods cannot be returned.
TIP: This applies only to SANE superfoods you purchase. We cannot offer refunds on SANE superfoods provided free of charge as part of the Smoothie Saver Club or on superfood purchased with gift cards
Please do not send your purchase back without first contacting customer support here. We cannot accept returns or issue refunds without a customer support team member authorizing the return/refund before it is shipped back to us.
To enjoy the 1-year money-back guarantee please return the product in its original condition. Note: Individual bars CAN be returned as long as each individual bar being returned is in its original condition. If 1 year has gone by since your purchase, we, unfortunately, can’t offer you a refund given the perishable nature of food.
If the product is not in its original condition (aka damaged, opened) but is within the 1-year window, a prorated refund will be issued for the unused portion.
If more than one of a given product is to be returned, we cannot offer a refund or store credit if more than one of the packages is not in their original condition. For instance, if you ordered 3 bags of coconut flour, and all three are opened, we can only offer store credit for the unused portion of one of them. You may be requested to provide a photograph of the item to be returned in order to return it. To request a refund please contact customer support here.
If your return is received more than 90 days after the date of actual purchase, any refund granted will be in the form of a SANE Store gift card valid for 90 days.
Please note that digital items are non-refundable.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact customer support here.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at http://sanesolution.com/customersupport/.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Nutraceutical Refund Guidelines:
We want to ensure that you are completely satisfied with your SANE Nutraceuticals and are proud to offer a one-year money-back guarantee.
If you would like to return any Nutraceuticals, please follow these instructions.
Contact our customer support center 24 hours a day at firstname.lastname@example.org to receive instructions on how to receive your Return Product Authorization Number (RPA#). Refunds cannot be provided without an RPA#.
Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays. All packages returned refused or undeliverable will be refunded the cost of the product minus the shipping fees incurred by refusal of the package.
Returns must be received in our fulfillment center within one year from the billing date.
Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label, and upon receipt of written verification that the product was used in conjunction with a SANE diet and exercise program. For example, we cannot accept a 3 month supply of empty product containers after only 1 month. We also cannot accept empty product containers if SANE diet and exercise changes were not made. If either of the aforementioned conditions is not met, your refund will be prorated according to the amount of unused product returned.
Return the empty and unused portion of your product along with the aforementioned documentation and the original invoice and your RPA# to ensure your refund can be processed successfully.
All refunds will be processed within 5 business days of receiving the package. Please allow up to 5 days for your bank to process the refund.